Customer Service
- Shipping & Delivery
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Terms and Conditions
- Shipping & Delivery
- Orders placed for in stock items by 1PM Pacific Time will be shipped same day. Orders placed after this time will ship the following day. Delivery will be based on the shipping method chosen at time of order. We offer UPS ground, Next day or 3 day delivery options as well as freight for larger items.
Returns & Replacements- Hyland Optical Technologies, Inc. is committed to making sure you are completely satisfied. Many of the products offered are custom parts and not returnable. Hyland Optical Technologies makes no representation that products will work for a specific application or use. Some standard items such as mechanical parts, power supplies and accessories are eligible for a full refund within 30 days of purchase if the item is returned unused, unopened and in the original packaging. After 30 days a 25% restocking fee will be charged for products returned unopened. Custom order items as well as certain standard items are not be eligible for refund.
Before returning a product we require that you obtain a return authorization number by contacting our customer service department at 1-831-461-1930 or email at customerservice@ealingcatalog.com.
Please have your purchase order number or our order confirmation number available. Return the product with original packaging and the return authorization number clearly noted on the shipping carton. All returned products are subject to inspection. Products displaying use, misuse, or other damage will not be accepted for return. Shipping and handling charges will not be refunded.
Ordering- In addition to orders processed through the Ealing on-line catalog store we accept orders by phone, fax or mail. If you place an order on an item not currently in stock, we will contact you about our lead time and shipping arrangements.
Payment, Pricing & Promotions- Major credit cards Visa and Master Card are accepted as forms of payment. We also accept payment by check or wire transfer. For customers who place orders with a purchase order and wish to establish credit terms please contact customer service.
Pricing for catalog items is clearly listed for each item in the catalog. Prices do not include shipping, taxes or insurance.- There will be promotional pricing available from time to time for certain items in the catalog. Discounts are available on in-stock items only unless otherwise noted. Discounts do not apply to backordered quantities. If you have problems with ordering using the discounts offered please contact us directly.
Clearance items are available in limited quantities at a large discount. Because of the nature of clearance items, discounts can only be applied to in-stock quantities. Once stock has been depleted these items may not be offered again except by special request.
For volume discounts please contact sales for pricing at 1-831-461-1930, info@hylandopticaltechnologies.com